Case overview
“[Fictional Clinic Name]” is a busy multi-specialty clinic facing challenges with patient flow and administrative workload. Their staff spent considerable time on the phone and at check-in asking repetitive pre-screening questions and providing standard appointment instructions.
Involvement
- Branding & Design System
- Brand Strategy
- Web Design
- Web Development
- WordPress
The Brief
The manual pre-screening process was time-consuming, prone to inconsistencies, and often led to delays during check-in. Patients sometimes arrived unprepared, lacking necessary documents or information. The clinic needed a way to streamline this process, ensure consistency, free up staff time for more complex tasks, and improve the overall patient experience before they even arrived.
Our Approach
We deployed our Healthcare & Medical Avatar solution via a secure link sent to patients before their appointments. The avatar was configured to:
- Guide patients through a standardized pre-screening questionnaire based on clinic protocols.
- Provide clear, concise information about what to expect during their appointment and what documents to bring.
- Answer frequently asked questions about parking, directions, and clinic policies.
- Confirm appointment details.
- Operate within a HIPAA-compliant framework (or relevant local regulation) to ensure data privacy and security.
- Record interactions for audit and quality improvement purposes, accessible only by authorized clinic staff.
Boost Engagement
Provide 24/7 Support
Lorem nulla glavrida – ante consectetur adipiscing elit. Maecenas sit amet commodo tellut consectetur adipiscing elit.
The Results
After implementing the AI Medical Avatar for pre-appointment tasks:
- Reduced Intake Time: Average patient check-in time decreased by [Specific Metric, e.g., 5 minutes] per patient as pre-screening was largely completed beforehand.
- Staff Efficiency: Front desk staff reported a [Specific Metric, e.g., 40%] reduction in time spent on repetitive pre-screening calls and questions.
- Patient Preparedness: Increased percentage of patients arriving fully prepared for their appointments.
- Consistency: Ensured all patients received the same standardized information and screening questions.
- Patient Feedback: Patients appreciated the convenience of completing screening at their own pace and having information readily available.
The AI avatar has significantly improved our workflow. Staff are less burdened with routine questions, and patients arrive better informed. It’s made the whole process smoother and more efficient, while maintaining strict patient confidentiality.
